Privacy & Cookie Policy

Introduction

This Privacy & Cookie Policy explains how PrizeKings collects, uses, stores, shares and protects your personal information when you access or use our website, mobile platform, products, services, competitions and promotions.

PrizeKings is committed to protecting your privacy and handling your personal information in an open and transparent manner. We process personal information in accordance with applicable South African data protection and consumer legislation, including the Protection of Personal Information Act, 2013 ("POPIA").

By accessing, registering with or using the PrizeKings platform, you acknowledge that you have read and understood this Privacy & Cookie Policy and consent to the collection and processing of your information in accordance with this policy.

This policy should be read together with our Terms & Conditions and any additional rules or promotional terms published on the PrizeKings platform.

Privacy Policy

Who We Are

PrizeKings is operated by Prize Kings (PTY) Limited ("PrizeKings", "we", "us" or "our"), a company registered in South Africa with its registered office at Ground Floor, The Pavillion Building, Cnr Of Portswood And Dock Road, V And A Waterfront, Western Cape, 8001.

We are responsible for determining the purposes and means of processing personal information collected through the PrizeKings platform.

If you have any questions regarding this Privacy & Cookie Policy or the way your personal information is processed, you may contact us at: yo@prizekings.co.za

The Information We Collect

In order to provide our products and services, administer competitions and maintain the security and integrity of the platform, we may collect and process various categories of personal information.

The information we collect may include your name, surname, date of birth, residential address, email address, telephone number, username, password and account preferences.

Where you make purchases or enter competitions, we may collect transaction-related information including payment confirmations, wallet activity, entry history, bonus usage and promotional participation records. PrizeKings does not store full banking or card details directly, however payment information may be processed securely by authorised third-party payment providers.

We may also collect verification and compliance documentation including copies of identity documents, passports, driving licences, proof of address, bank statements, payment verification records and any other documentation reasonably required to verify identity, validate prize claims, prevent fraud or ensure compliance with applicable laws and internal procedures.

Technical and device-related information may also be collected automatically when you interact with our platform. This may include IP address, browser type, operating system, device identifiers, language settings, mobile network information, referral URLs, browsing behaviour, session activity and geographic location data.

In some circumstances, we may receive information from third-party partners, service providers, payment processors, fraud prevention agencies, analytics providers, advertising networks or publicly available sources where legally permitted.

How We Collect Personal Information

Personal information may be collected directly from you when you:

• register an account;
• enter competitions or promotions;
• deposit or transact on the platform;
• contact customer support;
• subscribe to marketing communications;
• upload documents for verification purposes;
• interact with promotions, surveys or competitions;
• browse or use the website or mobile platform.

We may also collect information automatically through cookies, tracking technologies and analytics tools that monitor usage patterns and interactions with the platform.

Third-party service providers may also provide us with information necessary to process payments, verify identity, prevent fraud or improve our services.

Purpose of Processing Personal Information

PrizeKings processes personal information for legitimate business and operational purposes including:

• creating and administering customer accounts;
• facilitating competition entries and participation;
• processing payments and transactions;
• managing prize fulfilment and winner verification;
• communicating with customers;
• maintaining platform security and integrity;
• detecting fraudulent or unlawful activity;
• conducting identity and compliance checks;
• improving products, services and customer experience;
• conducting analytics and performance monitoring;
• managing promotions, loyalty rewards and bonus campaigns;
• complying with legal and regulatory obligations;
• enforcing our Terms & Conditions and platform rules.

Where permitted by law, we may also process personal information for direct marketing purposes including promotional emails, SMS communications, personalised offers and advertising campaigns.

Legal Basis for Processing

PrizeKings processes personal information on one or more of the following legal bases:

• where the processing is necessary to perform a contract with you;
• where the processing is required to comply with a legal or regulatory obligation;
• where you have provided consent;
• where the processing is necessary for our legitimate business interests, including fraud prevention, security, analytics and operational management.

Verification, Compliance & Security Checks

To maintain the integrity of the PrizeKings platform and ensure fair participation, we may conduct identity verification, anti-fraud and security checks at any stage of your relationship with us.

PrizeKings reserves the right to request supporting documentation to verify identity, address, ownership of payment methods, age verification or other information necessary to validate an account, transaction or prize claim.

We may use third-party identity verification and fraud prevention providers to assist with these checks.

Failure to provide requested information within a reasonable timeframe may result in account restrictions, suspended withdrawals, voided entries, withheld prizes or account closure.

PrizeKings also reserves the right to monitor transactions and account activity to identify suspicious, abusive, fraudulent or unlawful behaviour.

Prize Fulfilment & Winner Publicity

Where you win a competition or promotion, PrizeKings may process and share certain personal information for prize fulfilment, verification and promotional purposes.

This may include sharing your name, telephone number, address or delivery details with prize suppliers, logistics providers, travel operators or fulfilment partners where necessary to deliver or administer the prize.

Subject to applicable law and your rights under POPIA, PrizeKings may also publish or announce winners' names, usernames, images, social media handles, locations or prize details for promotional, compliance or transparency purposes.

Where legally permitted, participation in publicity activities may form part of accepting certain prizes or promotions.

Marketing Communications

Where you have opted in or where otherwise permitted by law, PrizeKings may contact you with information relating to competitions, promotions, products, bonus offers, rewards programmes, surveys and marketing campaigns.

Marketing communications may be delivered by email, SMS, telephone, push notification or through digital advertising channels.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in communications or by contacting customer support.

Please note that operational or account-related communications may still be sent where necessary for the provision of services.

Sharing Personal Information

PrizeKings may share personal information with selected third parties where reasonably necessary for operational, legal or business purposes. This may include:

• payment processors and financial institutions;
• fraud prevention and identity verification providers;
• analytics and marketing platforms;
• hosting and technology service providers;
• customer support providers;
• prize suppliers and fulfilment partners;
• professional advisers including legal, compliance and accounting advisers;
• regulatory authorities, law enforcement bodies or government agencies where legally required.

All third-party providers are required to process personal information securely and in accordance with applicable data protection laws.

PrizeKings does not sell personal information to third parties.

International Transfers

Your personal information may be transferred to and processed in countries outside of South Africa where our service providers, technology partners or infrastructure providers operate.

Where information is transferred internationally, PrizeKings will take reasonable steps to ensure that appropriate safeguards and security measures are in place to protect personal information.

Cookie Policy

Cookies & Tracking Technologies

PrizeKings uses cookies, pixels, tags and similar technologies to improve website functionality, personalise content, analyse traffic, maintain platform security and support advertising and marketing activities.

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function efficiently, improve user experience and provide information to website operators regarding how visitors interact with the platform.

By continuing to use the PrizeKings platform, you consent to the use of cookies and similar technologies in accordance with this Privacy & Cookie Policy unless you disable them through your browser settings or cookie preference tools.

Certain cookies are strictly necessary for the operation of the platform and enable core functionality such as account login, wallet access, payment processing, fraud prevention and security monitoring. Without these cookies, certain parts of the website may not function correctly.

We also use analytics cookies to help us understand how users interact with the platform, including which pages are most frequently visited, how users navigate the website and how we can improve performance and user experience. These cookies allow us to measure traffic sources, platform engagement and overall site functionality.

Functionality cookies may also be used to remember user preferences and personalise certain elements of the platform, including language settings, login sessions and user experience customisation.

Marketing and advertising cookies may be placed by us or by selected third-party advertising partners. These technologies help us deliver relevant advertisements, measure the effectiveness of campaigns and provide content tailored to your interests across websites, social media platforms and digital advertising networks.

Some cookies and tracking technologies are provided by third-party service providers including analytics, payment, advertising and marketing partners. These third parties may process information collected through cookies in accordance with their own privacy policies and applicable laws.

PrizeKings currently uses technologies including, but not limited to:

We may update or amend the cookies used on the platform from time to time as our services, providers and technology evolve.

Google Analytics and similar analytics services may collect information regarding your interaction with the website, including IP address, browser type, pages visited, session duration and device information. This information helps us analyse traffic patterns, improve platform performance and optimise customer experience. Certain third-party providers, including Google, may transfer information to third parties where required by law or where such third parties process information on their behalf.

You can manage or change your cookie preferences at any time through the cookie banner or consent management tools available on the platform. Most web browsers also allow you to control cookies through browser settings, including blocking or deleting cookies entirely. Please note that disabling certain cookies may impact the functionality and performance of the website and may prevent access to some services or features.

Further information regarding cookie management can usually be found through your browser provider, including:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

PrizeKings reserves the right to update this Cookie section from time to time to reflect operational, legal or regulatory changes. Any updates will be published on this page with the revised effective date.

Managing Cookie Preferences

You can manage or disable cookies through your browser settings or device controls. You may also manage cookie preferences through any cookie consent tools provided on the platform.

Please note that disabling certain cookies may impact website functionality and prevent access to certain features or services.

Data Retention

PrizeKings retains personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy & Cookie Policy, including legal, regulatory, fraud prevention, dispute resolution and operational requirements.

Where information is no longer required, it will be securely deleted, anonymised or destroyed in accordance with internal retention procedures and applicable law.

Security of Personal Information

PrizeKings implements appropriate technical, organisational and administrative security measures designed to protect personal information against accidental loss, unauthorised access, misuse, disclosure, alteration or destruction.

Security measures may include encryption, access controls, authentication procedures, monitoring systems and secure hosting infrastructure.

While we take reasonable steps to safeguard information, no online system or transmission method can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of account credentials and should notify PrizeKings immediately if unauthorised access or suspicious activity is suspected.

Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of personal information where legally permitted;
• object to certain processing activities;
• withdraw consent where processing is based on consent;
• request restriction of processing;
• lodge a complaint with the relevant regulatory authority.

Requests relating to personal information may be submitted to: yo@prizekings.co.za

Third-Party Websites

The PrizeKings platform may contain links to third-party websites, applications or services. PrizeKings is not responsible for the privacy practices, policies or content of third-party platforms and users access such platforms at their own risk.

Changes To This Privacy & Cookie Policy

PrizeKings reserves the right to amend or update this Privacy & Cookie Policy at any time.

Any changes will become effective upon publication on the platform unless otherwise stated. Users are encouraged to review this page regularly to remain informed about how personal information is processed and protected.

Contact Us

If you have any questions, concerns or requests relating to this Privacy & Cookie Policy or the processing of your personal information, please contact: yo@prizekings.co.za