FAQS

1. GENERAL QUESTIONS

Q. What is PrizeKings?

PrizeKings is a competition platform offering skills-based competitions, starting with Spot the Ball, where participants use judgement and precision for the chance to win premium prizes including sport & music events, travel, cars and more.

Q. How do I contact PrizeKings support?

You can email us at yo@prizekings.com or visit the Contact Us page on the site.

 

2. ACCOUNT & REGISTRATION

Q. How do I create an account?

Click Sign Up on the homepage and enter your details. Once registered, you'll be ready to participate.

Q. Can I create more than one account?

No. One person = one account. Multiple accounts may result in disqualification and voided entries.

Q. I forgot my password, what do I do?

Use the Forgot Password link on the login page. You'll receive instructions by text or email.

Q. Can I change my password?

Yes. Make sure you are logged in and Go to My Account and then click My details and select Change Password.

 

3. DEPOSITS & WALLET

Q. Can I deposit funds without entering a competition?

Yes. You can deposit directly into your PrizeKings Wallet at any time via the Deposit button.

Q. What is my Wallet used for?

Your Wallet stores funds and site credit that can be used to enter competitions.

Q. What payment methods do you support?

We support secure local South African payment options including credit and debit card, Apple Pay, Google Pay, bank transfers and crypto.

Q. How long do deposits take?

Most deposits are instant. If your payment is pending, your Wallet will update once the provider confirms the transaction.

Q. What if my deposit fails?

No funds will be deducted if the payment fails. If funds were deducted but not credited, contact support with proof of payment.

Q. Can I withdraw my Wallet balance?

All deposits are non-refundable. If you win a cash prize we will send the money to your preferred bank account or other payment method.

 

4. ENTRIES & COMPETITIONS

Q. How do Spot the Ball competitions work?

Study the image and use your judgement to place the marker where you think the centre of the ball should be. The closest entry to the independently adjudicated position wins.

Q. What do I win?

Prizes vary per competition. For current competitions you can view on our all competitions page.

Q. How do I enter a competition?

Select the prize you want to win, use your skill and judgment to decide where the centre of the ball is and pay for your entries. You can view your entries in your account.

Q. Can I enter more than once?

Yes, you can enter to win a prize more than once.

Q. What happens if a competition sells out early?

The competition will close early and proceed to judging.

 

5. COMPETITION MECHANICS

Q. How is the winner determined?

A panel of independent judges determines the correct ball position. The entry that is closest to this position wins.

Q. What happens if two people are equally close?

We use a tie-break process which may include comparing additional entries, judges' review, and if necessary, a sudden-death skill challenge.

Q. How long does a competition run?

Each competition displays its start and end date on the competition page. Once closed, no additional entries are accepted.

Q. What happens in a tie?

We follow a structured tie-break process which may include reviewing additional entries or a new skill challenge.

Q. When will the winner be announced?

Winners are announced within 72 hours of the competition closing and judging is completed in this period. We will contact winners directly so make sure your mobile phone number is correct and if applicable you email also.

 

6. PRICING & PAYMENTS

Q. How much does it cost to enter?

Entry prices are shown on the competition page. You can make multiple entries at once.

Q. Are there bonuses or discounts?

We are always running bonuses so check our promotions page for details.

Q. How will payments appear on my statement?

Payments will show a PrizeKings reference. If you have questions, contact support.

 

7. WALLET, SITE CREDIT & CHECKOUT

Q. What is my Wallet?

Your Wallet holds funds and credits you can use to enter competitions.

Q. What is Site Credit?

Site Credit includes promotional credits or rbonuses that can be applied when entering competitions.

Q. Can I use Wallet and Site Credit at the same time?

Yes. The checkout will automatically use available Wallet and Site Credit to reduce the cost.

Q. Why does my Site Credit show a negative balance?

The negative value represents the amount applied towards entries, only the amount used will be deducted.

 

8. WINNERS & NOTIFICATIONS

Q. What do I need to do if I win?

You must verify your identity and eligibility. Details will be provided in your winner notification.

Q. What if I don't respond?

If you fail to respond within the specified timeframe, your prize may be forfeited.

 

9. PRIZES & DELIVERY

Q. What if a prize cannot be delivered?

If circumstances beyond our control prevent prize delivery, PrizeKings may substitute a prize of equal or greater value.

Q. Can I choose a cash alternative?

Where offered, a cash alternative is available at the specified value.

Q. How long until I receive my prize?

Depending on the prize we will endeavor to fulfill it immediately if it is cash and physical prizes within 7 days of the winner being revealed and travel prizes in the timeframe suitable for the customer.

 

10. PROMOTIONS, REFERRALS & LOYALTY

Q. How do promotions work?

Promotions are activated on the site once configured. Eligible promotions show details and instructions on how to apply them.

Q. How do referrals work?

Invite friends using your referral link. When they register and qualify, you'll receive rewards as specified in the referral terms.

 

11. TECHNICAL & TROUBLESHOOTING

Q. What if I experience a technical issue?

Reload your browser, clear cache, or try another device. If the issue persists, contact support with screenshots.

Q. Why isn't my entry showing?

Only entries recorded in our system are valid. Check your account dashboard or contact support.

Q. How do I see my competition entries?

Your account dashboard displays active and past entries.

 

12. LEGAL & PRIVACY

Q. What happens to my personal information?

Your data is protected under our Privacy Policy and POPIA.

Q. Can my name be published if I win?

We like to celebrate our winners and we wish to use your name and possibly take photographs or video with your consent. If you don't consent for personal reasons we will abide by this.

 

13. STILL HAVE QUESTIONS?

Email: yo@prizekings.co.za